Services That Bridge Technology & Mission
Technology decisions are more fruitful when seeded in collaborative ground. At One Consulting, I help non-profit organizations leverage technology to achieve tangible improvements in constituent engagement, operational efficiency, and mission delivery—without the politics, jargon, or overwhelming complexity.
My approach is simple: we start by identifying the one priority that matters most, then break it down into manageable steps. Whether you need strategic leadership, project guidance, or team training, we tackle challenges one step at a time.
Here's how I can help:
Fractional CIO Services
Get access to senior technology leadership without the full-time commitment. I serve as your part-time Chief Information Officer, providing strategic guidance, vendor oversight, and technology decision-making support on a flexible basis.
Ideal For
Non-profits with <$10M revenue that can't justify a full-time CIO
Organizations undergoing leadership transitions
Teams that need technology expertise for board reporting
Organizations facing a specific technology challenge (system migration, vendor selection, security assessment)
What You Get
Strategic technology planning and roadmapping
Vendor evaluation and contract negotiation
Board-level technology reporting
IT team leadership and mentorship
Technology budget development and oversight
Risk assessment and mitigation strategies
Engagement Options
Monthly retainer (8-20 hours/month)
Project-based consulting
Interim CIO assignments (3-12 months)
Real Results
At CTBUH, I led a complete technology infrastructure modernization that included:
20% reduction in server costs through AWS optimization
30% increase in email engagement through platform migration and staff training
Migration of 24 web properties to secure, modern platforms
Elimination of password sharing and implementation of security best practices
IT Strategy & Roadmap Development
A comprehensive, data-driven technology plan that aligns with your mission, budget, and growth trajectory. I work collaboratively with your leadership team to create a 1-3 year roadmap that prioritizes the right investments at the right time.
Ideal For
Organizations planning major growth or programmatic changes
Leadership teams needing to justify technology investments to boards
Non-profits with aging systems but unclear on replacement priorities
Teams experiencing friction between departments due to technology gaps
What You Get
Current state assessment (systems, processes, risks)
Stakeholder interviews and needs analysis
Technology gap analysis
Prioritized roadmap with cost estimates
Implementation timeline with milestones
Risk mitigation strategies
My Approach
I don't create roadmaps in a vacuum.
Through collaborative workshops and stakeholder interviews, I ensure your technology plan reflects real operational needs—not just IT wish lists.
The result is a roadmap with buy-in from across the organization.
Real Results
For AIA's Digital Transformation initiative, I coordinated 35+ consultants and staff through 200+ customer meetings to inform a $10M, 24-month roadmap.
We reduced website content by 90% while improving relevance for 95% of visitors.
Normalized, cleaned and migrated 100,000+ customer records to Salesforce.
Integrated more than a dozen external platforms
Consolidated 60+ external websites into one customer-centric platform.
Digital Transformation Projects
End-to-end leadership for complex technology initiatives—from requirements gathering through implementation, training, and adoption measurement. I specialize in user-centered design and agile methodologies that keep stakeholders engaged and projects on track.
Ideal For
Organizations implementing new CRM, AMS, or database systems
Teams replacing legacy systems with modern platforms
Non-profits needing to integrate multiple systems
Organizations that have struggled with previous technology implementations
What You Get
Product owner and project management leadership
Stakeholder collaboration and process reengineering
User-centered design approach with real user feedback
Agile project management with transparent progress tracking
Change management and training curriculum development
Post-launch support and KPI measurement
My Philosophy
Technology projects fail when they ignore the people using the systems.
I prioritize early stakeholder involvement, user surveys, and collaborative decision-making so solutions are adopted eagerly—not grudgingly.
Real Results
Led AIA's Salesforce implementation (Fonteva AMS platform):
- 24-month project coordinating
- 20+ analysts, developers, and specialists
- 100,000+ customers
- $55M+ in first year transactions
- 200+ chapter portals launched
- Won Fonteva Innovation Award for implementation excellence
Redesigned the 2030 DDX database platform:
- 74% increase in active users post-launch
- Improved collaboration across 1,000 firms tracking 20,000+ projects annually
- Reduced application completion time by 70% through user-centered design
Technology Vendor Selection
Objective guidance through the process of evaluating, selecting, and negotiating with technology vendors. I bring deep experience with CRMs, AMSs, marketing platforms, community tools, and infrastructure providers.
Ideal For
Organizations overwhelmed by vendor options
Teams that lack internal expertise to evaluate proposals
Non-profits concerned about vendor lock-in or hidden costs
Leadership needing to justify vendor decisions to boards
What You Get
Requirements definition workshops
RFP development and vendor outreach
Proposal evaluation with scoring criteria
Vendor demonstrations and reference checks
Contract negotiation support
Implementation planning
Why This Matters
A bad decision can cost your organization years of frustration and hundreds of thousands in sunk costs.
I help you ask the right questions, spot red flags, and select partners who will actually deliver on their promises.
You need to find the platform that fits your budget today while allowing you to scale in the future.
Systems I've Selected & Implemented
- Salesforce / Fonteva (AMS)
- HigherLogic (online communities)
- Salesforce Marketing Cloud
- Moodle (LMS)
- Microsoft 365 / Box / Zoom (collaboration platforms)
- AWS infrastructure
- Managed Service Providers (outsourced tech support)
- Custom PostgreSQL/Angular applications
Team Training & Leadership Development
Custom training programs that help your project managers, product owners, and IT staff become more collaborative, customer-focused, and effective at bridging technology and mission needs.
Ideal For
Organizations with technically skilled staff who struggle with stakeholder communication
Teams that need to adopt agile methodologies
IT departments perceived as "roadblocks" rather than enablers
Non-profits building internal technology capabilities
What You Get
Customized curriculum based on your team's needs
Workshop facilitation and hands-on training
Individual coaching and mentorship
Team communication and prioritization frameworks
Post-training reinforcement and measurement
Topics I Cover
Stakeholder collaboration and communication
User-centered design principles
Agile project management for non-profits
Collaborative prioritization and decision-making
Translating technical concepts for non-technical audiences
Building trust and managing change
Real Results
Presented 1/2 day workshop for leading group decision making and prioritization that received satisfaction rating in top 5% of conference programming.
Created email marketing training curriculum at CTBUH that increased staff's email open/click-through rates by 30% over previous platform.
Developed customized 3 month curriculum for managers and staff to improve staff engagement based on Gallup Q12 results
Let's Talk About Your Technology Needs
Every organization's challenges are unique. Whether you need ongoing strategic guidance or help with a specific project, I'd love to hear what you're working on.